The Help and Support page is meant primarily for registered users.
For a general overview of PassportScan's features, please refer to the Functionality page.
If you were unable to find an answer or solution to a technical problem in the videotutorials or FAQ section below, please:Open a Support Ticket
We have put together a collection of general informations and created step-by-step tutorials.
A quick overview of our software and its features such as rapidity, smartness and design of a digital Check-in.
In this video you learn how to search for usual clients in your hotel, or your hotel-chain Our software offers two ways to do that. Additionally we show how to create arrival lists.
Learn an alternative way to create groups and insert a group- or family leader.
Learn how easy you can send data to your PMS. Complete profiles and fix possible errors.
Learn how to send data and lists to the police and local authorities directly in the PassportScan interface.
Learn how to import arrivals and lists, created by your PMS.
This allows to quickly find the customer and proceed directly to auto-scan and the signature.
Learn how to import single guests and groups from the various online booking-websites.
Create a group leader using two different methods.
Learn about the mapping service: Through the direct integration of GoogleMaps© you can customize or print maps and even show them on an optional tablet.
Learn how to create different types of statistics for the management, like arrivals, departures, privacy etc.
To renew a license, please visit www.passportscan.net/support/. Login with the credentials received from us.
To reset a license, please visit www.passportscan.net/support/ entering your credentials
Each of your licenses (serials) has a 'Buy/Renew' and a 'Reset' button to change its status.
Before re-installing PassportScan, please notify our Support Team at least one (1) day before the scheduled date. This is necessary to reset the SDK license.
To update our software on one PC or all PCs inside a networking structure, Admin rights under Windows© are required.
See the Microsoft Help section: How do I run an application once with a full administrator access token?
The scanner is not responding, the red LED inside the PassportScan window (bottom-left) is on.
The 'Energy saving mode' puts the scanner model Fujitsu fi65-F into sleep-mode after 4 hours of inactivity.